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OPERATIONS

Phase I - Relief Work

CASE WORKER

Typically a case worker does outreach to a member of SDARAG to seek support in a new case.  Depending on their short term housing set-up, either hot meals or groceries are provided

CASE MANAGE

At every contact made with the refugees, we add notes in our files to ensure everything is documented for future reference.  This helps SDARAG to assess many things such as what type of aid is provided the most and how to maintain fiscal responsibility in spending 

ASSESS NEEDS

SDARAG team member calls family to do a case in-take.  Thorough information is gathered to help start the process of assigning volunteers to gather what is needed for the case

CONNECT RESOURCES

SDARAG often assists with getting community resources connected to refugees such as education on the US bureaucracy systems, laws, employment opportunities and social services 

MEET FAMILY

The initial aid is delivered to the case and then more thorough assessment is made on any further assistance needed.  Usually other needs are discovered at this stage such as hygiene, clothing or baby care.

MISCELLANEOUS

Often the refugees require the assistance of a member of SDARAG to help translate or transport to/from appointments

Phase II - capacity development programs

ENGAGE STAKEHOLDERS

Encourage engagement of the community based organizations as stakeholders involved in the process of  program development, and to use resources available to make program development work more transparent.

IMPLEMENT THE CAPACITY DEVELOPMENT RESPONSE

The program manager will implement the developed program by including all stakeholders, multiple systems; local and institutional to successfully implement the program in the target community in San Diego. Continuous reassessment will be done to make necessary changes depending on changing situations, to measure effectiveness of the program implemented.

ASSESS NEEDS

By interviewing, conducting surveys, and face to face interaction with community members the most important needs will be assessed in relation to access to healthy food options, healthcare literacy, and wellness programs.

CREATE A CAPACITY DEVELOPMENT RESPONSE

Once an assessment has been completed, a capacity building response will be created based on four core issues:

  1. Institutional Arrangements

  2. Leadership

  3. Knowledge and

  4. Accountability

EVALUATE CAPACITY DEVELOPMENT PROGRAM

Evaluation of capacity building program will promote accountability. Necessary measures will be taken upon evaluating the effectiveness of the implemented program in the community.